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PRIVACY POLICY Privacy Policy 1 Who we are 1.1 This Privacy Policy ('Policy') applies to the processing of personal information collected from users of our websites ('you') or that you provide to us, Primaflow Limited trading as Abacus Direct. 1.2 For the purpose of the UK Data Protection Act 2018, which implements the General Data Protection Regulation 2016/679 ('the GDPR', as may be amended from time to time) [company name] is a Data Controller. In this Policy references to 'we', 'us' or 'our' refer to Primaflow Limited trading as Abacus Direct. 1.3 Our Company is incorporated in England with company number 02662075 and a registered office at Votec House, Hambridge Lane, Newbury, England, RG14 5TN 1.4 We are committed to protecting and respecting your privacy. The purpose of this Policy to explain how we collect, use and secure personal information collected on our network of websites or directly supplied by you. 2 Key Definitions 2.1 Personally Identifiable Information ('PII') means any information relating to an identified or identifiable natural person, including an individual%u2019s name, contact information, professional title, and employer. For the purposes of the GDPR, an individual's internet protocol address ('IP address') may be considered PII. 2.2 Tracking Technologies means cookies, web beacons, serving tracking technologies or other technology solutions performing similar functions. These technologies may include first party cookies (cookies referencing the domain of the website being visited) and third-party cookies (cookies referencing a domain other than the one of the website being visited) those placed by a website other than the one being visited), local shared objects (commonly referred to as 'Flash Cookies'), HTML 5 Cookies and tracking pixels (including transparent or clear gifs). 2.3 User or you mean any individual who views or interacts with the Websites, whether or not they are a Customer or a Potential Customer. 3 What Information do we collect and how is it collected? 3.1 Personally Identifiable Information (PII) We collect and process PII limited to information necessary to achieve one or more legitimate business purpose as described in this Policy. PII may include: Basic information such as your name, address, telephone number or email address Information that you provide by filling in forms on any of our websites in our network ('our sites'). We may also ask you for information when you report a problem with our sites Information you have provided in respect of a job advertisement or your interest in any employment opportunities on our sites or any site linked to our sites Records of any correspondence in the event that you contact us Details of your visits to our sites and the resources you access Except where you provide your PII to us in accordance with the above, we will not collect or store it without first asking you for it. 3.2 Information that we acquire indirectly We may collect information about your device including, where available, your IP address, operating system and browser type. Analytical, Behavioural, and Log Data. We may gather certain information about your use of our sites, such as information about your visit and interaction with our Content. 3.3 Cookies One of the ways in which we collect this information is through Tracking Technologies such as cookies. Cookies are small text files containing information that is stored on your device. They help us to improve our site and to deliver a better and more personalised service. They enable us to: Estimate our audience size and usage pattern Store information about your preferences, and so allow us to customise our site according to your individual interests Speed up your searches Recognise you when you return to our site We will seek your consent to use cookies the first time you visit our site (or on subsequent occasions if the cookie that records such acceptance is deleted). However, you may not be able to use all the interactive features of our site if consent is not given. The cookies used by our site and their purpose are identified and described below: Category Name Purpose Essential Privacy Settings This cookie stores your browser settings for this website. ASPSESSIONID This cookie is used throughout our site to provide some of the basic functionalities. FPC This cookie stores information about your ordering session. Performance PPCID If you arrive at our website through a sponsored link or a link in one of our marketing emails we record in this cookie which link you clicked. Third Party __ga Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google __gid Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. __gat Most web browsers allow users to exercise control over which cookies are processed through adjustments to the settings built into them. For information on changing these settings, please look for a 'help' function in the browser or contact the browser provider. However, you may not be able to use all the interactive features of our site if cookies are disabled. 3.4 Other Information Our site may from time to time contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites. 4 How is your Information used? 4.1 We use the information that we collect about you to: Provide you with products, services, publications, and information that you request, access, or which may be of interest to you Deliver or display content that matches your business interests and responsibilities Contact you with information about, and invitations for, products and services from us directed to your business interests and responsibilities Communicate with, advertise to or invite you to join us on social media platforms on which you participate. In such event the privacy policies and other terms and conditions of those social media platforms will apply to communications between us and you on them. 4.2 We may analyse information collected from you indirectly to: Help us recognise your computer as a previous visitor and save/remember any preferences that you may have while you were visiting one of our sites Help us customise the content you are shown while visiting our sites and potentially other websites Help us improve our content and our sites Personalise your user experience Identify trends, statistics and measurements that could contribute to the enhancement of our services Identify market sensitivities and relative market interest in specific product categories. We may also use the information that we collect to send you satisfaction questionnaires, surveys, and marketing information 5 Why do we collect your Information? We collect information about you in order to improve our business relationship with you and to offer you opportunities to obtain our products and services relevant to your business interests. Collecting this information helps us tailor our products and services to you and therefore communicate with you more effectively. We are aware that many of our Customers make use of a range of media channels so we may also provide a mechanism through which you can express preferences about how you want us to communicate with you. Finally, collecting your information makes it possible to operate our business more effectively. 6 What is the Legal Basis for the Processing of PII? 6.1 Depending on the nature of the relationship and the purpose in each case, we rely upon consent, contract and legitimate business interests for processing PII. For example, we may process PII with a User's consent when they agree that we may place cookies on their devices, or that we can process information that they enter into a form on one of our sites. 6.2 It is in our interest as a business to enhance the services that we provide which may include processing your information to enable us to: Respond to User enquiries and to fulfil User requests Send Customers or Potential Customers relevant marketing information and offers Complete transactions Provide customer service Send administrative information Personalise Users' experiences with the our sites Do so where we are required to by law 6.3 We may also process PII when it is in our or a Users' legitimate interests to do so and when these interests are not overridden by an individual's data protection rights. These legitimate interests include providing services to enable us to provide Users of our sites with more relevant content. 7 Who do we share your Information with? 7.1 We may disclose your PII to any company in our group, which means our subsidiaries or our ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies Act 2006 (as amended). 7.2 We only share your PII with third parties: If we are under a duty to disclose or share your PII in order to comply with any legal obligation When they are hired by us or hired on our behalf, including Google Analytics who we use to gather statistics on portions of our site. These companies, our suppliers, are contractually bound to use personal information we share with them only to perform the services we have hired them to provide To protect the rights, property or safety of Primaflow Limited trading as Abacus Direct, our customers or others 8 Data Retention 8.1 We will retain the PII that you provide while you remain a Customer of ours or as needed to provide you with products and services. 8.2 We will never retain PII about you for longer than is necessary to fulfil the purpose for which it was originally collected. 8.3 We may retain your PII after you have cancelled any contract with us if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and abuse, or enforce this Policy and our Terms of Use. We may also retain PII for a limited period of time if requested by law enforcement agencies. 8.4 If you would like more information about how long we retain your information please email sar@niuks.co.uk . 9 How do we Store and Secure Your Information? 9.1 We take the security of the data that we collect very seriously. We have implemented technical, organisational and administrative measures which are generally accepted to protect the PII in our possession and of the third parties who act on our behalf. 9.2 By providing your PII you agree to us storing or processing it. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy. 9.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your PII, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 10 Access to Information, Opting Out and Your Privacy Rights 10.1 You have the right to access, rectify, erase, restrict, transfer, or object to the use of your information. If you wish to exercise any of these rights or have questions regarding this policy or how we use your information, please contact us at sar@niuks.co.uk . 10.2 You may change or update the information that we hold about you at any time and as often as necessary. In the first instance, you should submit a request for a copy of your information in our possession by sending an email to sar@niuks.co.uk . We will respond to all such requests without undue delay, and in accordance with the provisions of the GDPR. 10.3 If you do not believe that we have responded to your complaint appropriately or in a timely manner, you may contact our Director of Operations Development at sar@niuks.co.uk or the Information Commissioner's Office. 11 Changes to this Privacy Policy 11.1 Primaflow Limited trading as Abacus Direct reserve the right to modify or amend this Policy from time to time. We will not reduce your rights under this Policy without your consent. If we change our Policy, we will post those changes on this page in addition to updating the 'Last Updated' date at the bottom of this Policy. For these reasons, we encourage you to read this Policy regularly. 11.2 Your continued use of the Website or accessing Content posted on the Website shall constitute your acceptance of the modified Policy. If there will be any changes made to the use of your PII in a manner materially different from that stated at the time of collection, we will notify you by posting a notice on our site. If you object to any of the changes, or the overall Policy, please contact us via sar@niuks.co.uk . Accessibility HOW TO GET THE MOST ACCESSIBLE EXPERIENCE FROM THIS WEBSITE Changing settings Using your web browser, you can change the size of text on this website. You can also make other changes in your browser, and with your computer generally. If you want to make your computer or device easier to use, explore AbilityNet's 'My Computer My Way' site: Accessibility Settings Contacting us If you have any suggestions to help people get the best experience from this website, or if there is information you think should be included on this page, please contact us. Copyright COPYRIGHT This website and its content is copyright of Abacus Direct, a trading division of Primaflow Ltd. Copyright Primaflow Ltd. T/A Abacus Direct All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Terms of Website Use TERMS OF WEBSITE USE 1. GENERAL This document (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (Site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the Site. By using our Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using Our Site. 2. INFORMATION ABOUT US Our Site is operated by Abacus Direct, a trading division of Primaflow Ltd. (we, us, our). Registered Office: Votec House, Hambridge Lane, Newbury, Berkshire, RG14 5TN. Registered in England: 2662075 VAT Reg. No: 340 049 632 3. ACCESSING OUR SITE 3.1 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period. 3.2 From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us. 3.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. 3.4 You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them. 4. INTELLECTUAL PROPERTY RIGHTS 4.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 4.2 You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site. 4.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 4.4 Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged. 4.5 You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. 4.6 If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 5. RELIANCE ON INFORMATION POSTED Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents. 6. OUR SITE CHANGES REGULARLY We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material. 7. OUR LIABILITY 7.1 The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: 7.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and 7.1.2 any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including: 7.1.2.1 loss of income or revenue; 7.1.2.2 loss of business; 7.1.2.3 loss of profits or contracts; 7.1.2.4 loss of anticipated savings; 7.1.2.5 loss of data; 7.1.2.6 loss of goodwill; and 7.1.2.7 wasted management or office time, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. 7.2 This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law. 8. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE We process information about you in accordance with our privacy policy (available at www.abacus-bathrooms.co.uk ). By using our Site, you consent to such processing and you warrant that all data provided by you is accurate. 9. TRANSACTIONS CONCLUDED THROUGH OUR SITE Contracts for the supply of goods and/or services formed through our Site or as a result of visits made by you are governed by our terms and conditions of sale/supply. We will provide you with a copy of these prior to any contract being formed. 10. UPLOADING MATERIAL TO OUR SITE 10.1 Any material you upload to our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. 10.2 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Site. 10.3 We have the right to remove any material or posting you make on our Site if, in our opinion, such material is deemed in any way to be inappropriate. 11. VIRUSES, HACKING AND OTHER OFFENCES 11.1 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. 11.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. 11.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it. 12. LINKING TO OUR SITE 12.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 12.2 You must not establish a link from any website that is not owned by you. 12.3 Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. 12.4 If you wish to make any use of material on our Site other than that set out above, please address your request to enquiries@abacus-bathrooms.co.uk . 13. LINKS FROM OUR SITE Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those Sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 14. JURISDICTION AND APPLICABLE LAW 14.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 14.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 15. VARIATIONS We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site. 16. YOUR CONCERNS If you have any concerns about material which appears on our Site, please contact enquiries@abacus-bathrooms.co.uk Thank you for visiting our Site.

Why cant I just put a drain in my tiled floor, why do I need anything below the tiles?" tiled floors are not completely waterproof and water will make its way through the grout What comes in the complete wetroom kits? Everything you need to get the area ready for tiling. Engineered structural foam base, all tapes, adhesives, sealers and the waste are included. For a full list of contents of each kit, download the instructions on the product pages. What size do the kits come in? The 50mm and 150mm raised kits are 1850mm long and come in 750mm wide or 900mm wide. Both the length and width can be trimmed. The flat kit has a 1200mm x 900mm tray and enough boards to complete a 4.83 square meter bathroom. The extension pack has 3 more boards to cover 2.25 square metres. How do I choose which kit is best for me? In basic terms the 50mm kit is similar to a standard shower tray to install, the 150mm is easier and more versatile than a standard shower tray and the flat kit has a slightly more involved installation. The 150mm kit sits entirely above floor level. The 50mm kit sits above floor level but the wastepipe needs to run below floor level. The flat kit needs floorboards to be removed in the tray area (1200mm x 900mm). We would recommend the 50mm or flat kit for wooded floors only whilst the 150mm is suitable for solid floors as well as wooden. What tiles are most suitable for tiling the tray? Mosaics are ideal and provided you use tiles under 100mm square you do not need diagonal cuts to maintain the built in slope towards the drain. Is Aquadry suitable for use with under floor heating? The board is perfect for use with electric under tile heating because of its excellent thermal insulation properties but it is not suitable for use with wet under floor heating systems. Is Aquadry suitable for use with vinyl flooring? Unfortunately due to the foam core nature of the product. It is suitable for tile or mosaic tile applications only. How thick is the glass on the Aquadry front panels and side panels? The glass is 6mm thick safety glass BS6206:1980 & EN12150-1:2000.

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COOKIE POLICY 1. Our website (Site) uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and also allows us to improve it. 2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. 3. There is a notice on our home page which describes how we use cookies. If you use this Site after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this policy. 4. The table below is designed to provide more information about the cookies we use and why: svSession - Lifespan:Persistent Identifies unique visitors and tracks a visitor’s sessions on a site hs - Lifespan:Session Security XSRF-TOKEN - Lifespan:Persistent Security smSession - Lifespan:Persistent (Two Weeks) Identifies logged in site members TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - Lifespan:Persistent Security TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - Lifespan:Persistent Security Third Party Cookies Pages with embedded photos and video content from third-party web sites, like Facebook or YouTube, may present cookies from these third-party sites. 5. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site. 6. Session cookies are deleted when the browser is closed. Dated cookies are deleted upon the expiry date set, which varies depending on the cookie.

Proven watertight technology for complete peace of mind SHOP NOW A watertight guarantee A comprehensive range of shower bases and matching shower screens providing you with everything you need to easily create completely watertight wetrooms or wetzones. SHOP NOW How to create your wetroom Simply follow our 3 step process to quickly identify what products you require for your wetroom or wetzone. Choose your base size /type Calculate your wall panel kit requirement Add your screen and accessories SHOP NOW Be inspired. Get the look. INSPIRATION Complete the look with Vistelle Glass Effect Panels VIEW WEBSITE Recommended products We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now. We don’t have any products to show right now.

SHIPPING Where we offer standard delivery on all products to UK mainland addresses, this is for week days only and does not include weekend delivery. Deliveries to the Highlands and off shore addresses are available upon request at extra charge. If the goods are returned as ‘Non Warranty’ i.e. you have changed your mind; you will be responsible for the cost of, and safe return of, all items to us within 7 working days from delivery. The Goods should be returned in their original packaging and in an unused and re-saleable condition. Your order for goods is subject to availability. If we are not able to supply the goods to you for any reason after 28 days, we will on request reimburse you for those goods. However, we will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. When our carriers deliver the goods, they will require you to sign for them. If neither you, nor your representative are able to receive the goods, our carrier will leave a card to advise that they will attempt the delivery again, or requesting you to contact them or visit their nearest depot to collect your order. If they are unable to deliver on the second attempt, you will be charged a further £12.50 for a third and every subsequent attempt. Should this situation arise we will contact you to collect your payment , the couriers will not release the goods until we have confirmed that payment has been received. Items are usually dispatched within 3 - 5 working days. We make every effort to deliver goods within the estimated dispatch timescales, however delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. In accordance with the Distance Selling Regulations all orders will be fulfilled within a maximum of 30 days or a full refund will be issued. If you have received any email from us confirming that your goods have been dispatched, please let us know by replying to our email if you have not received your order within 5 working days. Deliveries are usually made between 8am and 6pm on weekdays. It is not possible to enquire about a delivery until the following day. Delivery is arranged on your behalf as a courtesy and forms no part of our contract to supply goods within a specified timescale. Please check goods thoroughly before signing to say that you have received them in good condition. The delivery driver may try to rush you. Just ignore them and make a simple check for transit damage. This is very important as a claim against the carriers can only be made if the damage has been notified to the driver. Do not amend the signature sheet in any way. The carriers will not accept any subsequent claim for goods signed for as "unchecked". Please note if you declare that you have received your item in good condition, it is difficult to later claim that your goods were in fact damaged in transit. If you do receive goods which on inspection are unacceptably and substantially, damaged, refuse delivery of it. Do NOT sign for it and contact us immediately on 0845 058 0727, giving a clear reason for refusal. We can then arrange for replacement goods to be sent out to you as soon as we receive and inspect the returned goods. You will not be charged for return unless following our inspection, the goods are found to be undamaged. RETURNS Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the seller. Contracts between businesses are not governed by these regulations. Consumers have the option to change their mind and cancel any order between the time of placing it and 7 working days starting from the day after delivery. Cancellation must be made in writing by recorded delivery post to Aquadry, Abacus House, Jubilee Court, Copgrove, HG3 3TB or by email (info@aquadry.com ). To help us process your request you must include your name, address and order reference number. Once you have cancelled the contract you have a legal "duty of care" to take good care of the goods and return them to us at your expense. In accordance with the Distance Selling Regulations we will refund to you the full amount paid for the goods within 30 days of receipt of the notice of cancellation. We do not offer a collection service, all return postage charges will be the responsibility of the customer.